Refund and Cancellation Policy

Cancelling a plan

• Plans renew automatically on the same term you bought, at the same price, until you cancel: monthly for a 1-month plan, every 3 months for a 3-month plan and every 6 months for a 6-month plan. The renewal wording is shown next to the purchase button, in your receipt and on your account page.
• To cancel, sign in and use the Cancel renewal button on your account page. Renewals stop as soon as you press it. You can also ask through Help and Support.
• You keep access until the end of the period you have already paid for.
• Cancelling does not by itself refund a charge already made.

Refunds

• You can request a refund within 3 days of a charge by sending a "Refund request" through Help and Support and telling us which charge it is.
• We review each request individually. A refund is not automatic and is not guaranteed; we will tell you our decision by email.
• Requests made after 3 days are not eligible.
• We do not give partial or prorated refunds for unused time on a plan.
• Approved refunds go back to the original payment method. [State the timing once the processor is chosen.]
• If the full search returns no usable match, the search is returned to your account automatically. You do not need to ask.

Problems with a charge

If you don't recognise a charge or think it is wrong, contact us first at support@truthclue.com or through Help and Support. We can usually fix it faster than a bank dispute. Your card statement will show TRUTHCLUE.COM.

Your legal rights

Nothing here limits rights you have under the consumer protection laws where you live.